Welcome to Couple Tote. We take immense pride in the quality of our premium products. Our refund and exchange policy is designed to protect both our genuine customers and our business from fraudulent claims, ensuring that real issues are resolved quickly, smoothly, and professionally.

Please read the following guidelines carefully. By purchasing from our website, you agree to the terms outlined below.

Mandatory Unboxing Video Requirement (Strict Policy)
To claim an exchange, return, or refund for a damaged, defective, or incorrect product, you must provide a clear, continuous unboxing video.

  • No Cuts, No Pauses, No Edits: The video must start before the outer shipping package/box is opened and must clearly show the entire unboxing process in one single, continuous shot.
  • Timeframe: The unboxing video must be submitted to our customer support team within 24 hours of receiving the product.

WITHOUT A PROPER, UNEDITED UNBOXING VIDEO SUBMITTED WITHIN 24 HOURS, NO COMPLAINT, DAMAGE CLAIM, MISSING ITEM CLAIM, OR EXCHANGE REQUEST WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES.

Eligibility Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following strict criteria:

  • Condition: The bag must be entirely unused, unwashed, and in brand-new condition without a single defect, stain, or scratch.
  • Packaging: All original packaging boxes, dust bags, tags, and interior stuffing must be kept in perfect, intact condition. Do not discard or damage the original shipping box.
  • Time Limit: You must contact us and initiate your request within 24 hours of delivery.

Return Shipping Charges

  • Customer Responsibility: Customers are fully responsible for paying the return shipping charges to send the item back to our warehouse.
  • Safe Return: We highly recommend using a trackable shipping service, as Couple Tote is not responsible for items lost or damaged during the return transit.

How to Initiate a Request
If you have received a defective or incorrect item and possess the mandatory unboxing video, please follow these steps:

  1. Email our support team at coupletote@gmail.com or WhatsApp us at 9363466025 within 24 hours of delivery.
  2. Include your Order ID and attach the unedited unboxing video.
  3. Our team will review the video within 2–3 business days. Once approved, we will provide you with the return shipping address and instructions.

Refund Process (If Applicable)
Once your returned item is received at our warehouse and passes our physical quality inspection:

  • We will notify you via email/SMS regarding the approval or rejection of your refund.
  • Approved Refunds: The amount will be credited back to your original mode of payment (or bank account) within 5–7 business days, minus any original processing/payment gateway fees if applicable.